Shipping policy

Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed the next business day.

You will receive an order confirmation email immediately after purchase, and a shipping notification with a tracking link once your order has been dispatched.

Delivery Timeframes

We ship across India using trusted courier partners.

Tracking Your Order

Once your order ships, you will receive an SMS and email with your tracking number and a direct link to track your shipment. If you do not receive this within 3 business days of ordering, please write to us at nidhi@krivapublications.com.

Damaged or Lost Shipments

Every order from Kriva Publications undergoes a careful quality check before it is packed and dispatched.

In the unlikely event that your product arrives damaged, an uninterrupted unboxing video is mandatory to raise a replacement request.

The video must:

• Begin before the product's shrink wrap or sealed packaging is opened.

• Clearly show the product in its sealed condition.

• Capture the opening of the product packaging and clearly show the damage found inside.

• Be recorded continuously, without cuts or edits.

Please email the video, photographs of the damaged product, and your order details to nidhi@krivapublications.com within 24 hours of delivery.

Videos recorded after the product's shrink wrap or sealed packaging has already been opened will not be accepted as proof of damage, and such claims will not be eligible for replacement.

Once the claim is verified, we will arrange a replacement at no additional cost, subject to availability.

For shipments confirmed as lost in transit by our delivery partner, we will arrange a replacement or an appropriate resolution at no additional cost.